The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 3 days of delivery
Ship items back to me within: 21 days of delivery
Request a cancellation within: 24 hours of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
I will only use your shipping and billing address, and contact information
All fees associated with international shipping are the buyers' responsibility. Some countries charge customs, duties or taxes on items shipped from Canada which are not included in my shipping charges. Buyers should consult their own government websites to find any applicable charges they might incur.
My processing times for any order is 1 to 2 business days max.
I offer several shipping options for my items.
By default all my light weight items are shipped by Canada post Standard shipping which does NOT come with tracking. This is the cheapest option available through Canada post which I would like to offer to my customers.
These are approximate max shipping time scales for Standard shipping:
Canada: 4 to 7 business days
U.S.A : 10 to 12 business days
International: 4 to 5 weeks
All my items come with shipping upgrades. These are maximum time scales:
Expedited shipping with tracking: 5 to 7 business days
Expedited shipping with tracking: 7 to 10 business days
For International orders:
Expedited shipping with tracking: 3 to 4 weeks
Well, that's unfortunate, but I understand that this can happen to the best. Please, please, please, do your utmost to collect a parcel and don't rationalize "oh, that's all right. She'll post it back again". It could get lost while back in transit!
* If a parcel is returned to sender because it has been unclaimed by you and you then decide to cancel your order, I will deduct 20% off your refund.
* If you request that a returned to sender parcel is resent, the additional shipping cost will be borne by you